Under general supervision, performs diverse clerical duties requiring knowledge and understanding of applicable underwriting procedures and policies to support professional staff. Tasks require judgment, initiative, and clear communication.
The essential functions of this position include, but are not limited to, the following:
- Contributes to the sales process through New and renewal preparation including the collection of necessary internal and 3rd party information, review and annotation of key information, and clear communication and follow-up with agency.
- Responsible for: Prospect and customer entry and adjustments or updates, policy issuance, endorsements, policyholders correspondence, multi-state quoting, maintenance of producer files, running management or marketing reports, assist with Premium Audit issues and corrections, past due collections etc.
- Daily issuance of cancellation, rescission and reinstatement notices.
- Builds and fosters internal and external relationships in order to provide a superior underwriting product and customer service experience.
- Ability to communicate clearly and partnering with underwriters and agents.
- Responsible for file completion and assisting the underwriter in prioritization of accounts.
- Be fluid and flexible in tasks and procedures as direction and needs of the underwriter can change quickly and frequently.
- May be involved in visits with agents or clients.
- Under supervision, relies on experience and exercises independent judgment to determine the best approach to achieve desired outcomes.
- Course of action is often determined by interpreting established procedures and policies.
- Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem has limited difficulty or complexity.
- Refers complex, unusual problems to Supervisor or Underwriter.
- Apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.
- Works productively and harmoniously with others on a consistent basis.
- Responds positively to direction and feedback on performance.
- Consistently maintain professional and appropriate demeanor.
- Performs other duties as assigned.
- Maintains an openness to exposure of new ideas and processes.
- May assume back-up in absence of underwriter or other assistants.
- May provide general guidance, training, and technical assistance to newer staff members.
Education Qualifications Skills and Abilities
- High School Diploma or equivalent combination of education and experience required
- Bachelor’s Degree or equivalent combination of education and experience preferred relevant work experience required
- Computer literacy required.
- Strong math and reading skills required.
- Policy systems proficiency preferred.
- Insurance industry experience preferred.
- Strong skills in time management, organization, and problem solving.
- Strong verbal and written communication skills with emphasis on telephone and email communication.
- Demonstrated ability to readily learn and apply new information/concepts in area of practice.
*Qualifications may warrant placement in a different job level*
The anticipated hiring range for this opportunity is $48,766.96 to $54,185.51. Placement within that range is based on market location and may vary based on factors including experience, skills, education and other job-related reasons. If an applicant has a specific question as relates to anticipated hiring range for the applicant’s specific location, the recruiter will provide upon request. Qualifications may warrant placement in a different job level.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Zenith Insurance Company.